Warranty claim processes
Last Updated: 2025-04-09
If items or assets get damaged, you can seek to repair or replace the items and assets. You can make warranty claims that are based on warrantable transactions or based on ad hoc requirements.
Warranty claims for assets that are under warranty are generated based on incident. For example, if your car breaks down twice, the first time because the steering pump failed and the second time because the alternator failed, these failures are recorded as separate incidents. Therefore, these incidents are two separate claims. A work order is created for each repair job and you are alerted that possible warranty situations exist. When you generate a warranty claim, a warranty claim is automatically created for each incident.
After you generate a warranty claim, it might have several claim lines. For example, two people are required to repair the alternator and each work an hour apiece. The repair job also requires three parts. After you generate the warranty claim for the alternator repair job, five claim lines are automatically created for the hour worked by both people and each part.
To generate warranty claims for items and assets that are based on warrantable transactions, go to the Warranty Claims (Tr) application, select the Generate Warranty Claims action, and specify the warranty claim details. The initial status of the warranty claim is determined by your organizations requirements.